z89's Privacy Policy — Your Information Is Our Responsibility

1. Introduction and Definitions

z89 (hereinafter referred to as "we", "our", or "platform") operates a safe and trusted online entertainment service for users in Bangladesh. This privacy policy ("policy") describes how we collect, process, store, and protect the personal information ("information") of users of our platform.

The key terms used in this policy are as follows:

Personal Information

Any information that can directly or indirectly identify a specific individual — such as name, email address, phone number, IP address, or transaction details.

Processing

Any operation performed on information, including collection, recording, organization, storage, modification, retrieval, consultation, use, disclosure, deletion, or destruction.

User

Any person who has registered on the z89 platform or is browsing our website.

2. What Information We Collect

To provide services on the z89 platform, we collect information from several sources. Details by category are given below:

a) Registration and Account Information

When you create an account or log in to z89, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and encrypted password
• Current residential address
• Government-issued ID information for identity verification

b) Financial Transaction Information

We need certain financial information to process deposits and withdrawals:

• bKash, Nagad, Rocket, Upay, or bank account numbers
• Transaction amount and date
• Type of payment method

The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800. All financial information is protected by SSL encryption.

c) Automatically Collected Information

The following information may be collected automatically when you visit our website:

• IP address and device type
• Browser type and operating system
• Session duration and pages visited
• Referrer URL and search keywords
• Log files and error reports

d) Customer Service Information

When you contact our 24/7 live chat support team, records of that conversation may be stored. This is used to improve service quality and resolve any disputes.

3. Purpose of Using Information

z89 uses the information collected only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Managing gaming sessions
• Applying bonuses and promotional offers — such as up to 120% welcome bonus up to ৳15,000
• Providing VIP program benefits

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Detecting financial fraud and money laundering
• Completing user identity verification (KYC)
• Monitoring suspicious activity

3.3 Customer Service Improvement

• Responding to your requests and resolving issues
• Providing 24/7 live chat support in Bengali
• Evaluating and improving service quality

3.4 Legal and Regulatory Compliance

• Complying with applicable laws and regulations
• Responding to legitimate requests from authorities
• Establishing, enforcing, or defending legal claims

3.5 Communication and Marketing

• Sending important account-related notifications
• Sending promotional offers and updates with your consent
• Providing information on responsible gaming

4. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the z89 website. Cookies are small text files stored on your device.

4.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Ensure the core functionality of the platform — maintaining login sessions, performing security checks. Disabling these cookies will make it impossible to use the service.
• Functionality Cookies: Remember your preferences — language settings, display preferences.
• Analytics Cookies: Analyze user behavior, which helps improve the service. This information is processed in aggregate form.
• Security Cookies: Used to detect fraud and maintain secure connections.

4.2 Cookie Controls

You can control cookies from your browser settings. However, please note that disabling essential cookies will prevent some parts of our platform from working correctly.

5. Information Sharing and Disclosure

z89 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work on a contractual basis with trusted third parties to manage specific services on our behalf. This includes payment processors, IT service providers, and security firms. All such partners are bound by strict confidentiality agreements and may use your information only for the specified purposes.

5.2 Legal Obligations

Information may be disclosed to meet legal requirements in the following cases:

• In compliance with a court order or valid legal process
• To assist in investigations by government or regulatory bodies
• To comply with anti-money laundering laws
• To protect the rights or safety of other users

5.3 Business Restructuring

In the event of any merger, acquisition, or asset sale, user information may be transferred. We will notify you appropriately before any such change.

6. Information Safety and Protection

z89 applies industry-standard security measures to protect your personal information. The key components of our security framework are:

6.1 Technical Safeguards

• SSL (Secure Socket Layer) / TLS encryption — for all data transfers
• Password encryption (hashing) — passwords are never stored in plain text
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

6.2 Organizational Safeguards

• Access to personal information limited to authorized staff only
• Regular data protection training for staff
• Strict access controls and log monitoring
• Rapid response plan in the event of a data breach

6.3 Data Breach Notification

If a data breach occurs and there is a risk to your rights and freedoms, we will notify you within the legally required timeframe. The notification will include the nature of the breach, potential impact, and the remedial steps we are taking.

7. Information Retention Period

z89 retains your information only for as long as necessary. In determining the retention period, we consider the following:

• Account Information: For as long as the account is active and for a minimum of five years after closure (for legal compliance)
• Financial Transaction Records: For the period required by applicable law
• Communication Records: For up to three years or until a dispute is resolved
• Analytics Data: Typically up to 13 months
• Marketing Consent Records: Retained as evidence even after consent is withdrawn

After the retention period expires, data is securely deleted or anonymised so that no individual can be identified from it.

8. Your Rights

As a z89 user, you have the following rights over your personal data:

8.1 Right of Access

You have the right to request a copy of the information we hold about you. This request can be made through our support team.

8.2 Right to Rectification

If your information is incorrect or incomplete, you can request that it be corrected. This can be done directly in your account settings or through the support team.

8.3 Right to Erasure

In certain circumstances you have the right to request that your data be deleted. However, where legal obligations or legitimate interests exist, it may not be possible to delete all data.

8.4 Right to Restriction of Processing

In some cases you can request that the processing of your data be restricted — for example if the accuracy of the data is in question or the processing is unlawful.

8.5 Right to Object

You have the right to object to your data being used for direct marketing purposes. This can be done via the "Unsubscribe" option at the bottom of marketing emails or through the support team.

8.6 Right to Data Portability

You can request to receive your data in a structured, commonly used and machine-readable format.

To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We will respond to your request within one month.

9. Protection of Minors

z89 strictly follows a 21+ age policy. This platform is for those aged 21 and above only. We do not knowingly collect information from or provide any services to minors.

An age verification process is mandatory at the time of registration. If we become aware that a minor is using our platform, we will immediately close that account and delete the collected data.

If a parent or guardian believes their child is using our platform, please contact us immediately at [email protected].

10. Policy Changes

z89 may update this privacy policy from time to time. These changes may occur for the following reasons:

• Legal or regulatory changes
• Addition of new services or technology
• Improvements based on user feedback or industry best practices
• Enhancement of security procedures

For any significant changes, we will notify you in the following ways:

• By posting a notice on the website
• By sending a message to your registered email address
• By showing a notification at the time of login

Continued use of our platform after any changes will be considered acceptance of the updated policy. The "Last Updated" date at the top of the policy will always reflect the most recent change.

11. Contact

If you have any questions, concerns or requests to exercise your rights regarding this privacy policy, please contact us in the following ways:

We aim to respond to your contact within one month of receiving it. For complex matters, this period may be extended by a further two months, and you will be informed of this.

To learn more about responsible gaming and to set limits to protect yourself, please read our Responsible Gaming page. To learn about our terms of service, please read the Terms and Conditions page.