z89 Terms and Conditions

1 Introduction and Definitions

These terms and conditions ("Terms") form a legally binding agreement between z89 ("we", "Platform") and the user ("you", "Member"). z89 is an online casino and sports betting platform operated for users in Bangladesh.

Key Definitions

• "Platform" — The z89 website (z89.cam), app and all related services.
• "Member" — Any person who holds a registered account on z89.
• "Gaming Activity" — Any casino game, sports bet or other wager conducted on the Platform.
• "Balance" — The total funds held in a Member's account, including real money and bonus balance.
• "Bonus Balance" — Funds received through promotions that become withdrawable after meeting the applicable wagering requirements.

These Terms operate according to Bangladesh Standard Time (BST, UTC+6). In the event of any dispute, z89's server logs and transaction records will be considered the final evidence.

2 Account Registration and Eligibility

The following conditions must be met to create an account and use services on z89:

Registration Requirements

• You must be at least 21 years of age.
• You must register with accurate and truthful information — including your name, date of birth, email address and contact details.
• Only one account per person is permitted. Creating multiple accounts is strictly prohibited.
• An account may only be used personally by the registered Member — gaming on behalf of a third party is not permitted.
• For identity verification (KYC), z89 may request government-issued identification (national ID card, passport, etc.) at any time.

Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. Notify our support team immediately of any unauthorized access or suspicious activity on your account. You are responsible for all activity conducted through your account.

3 Age Requirements and Protection of Minors

z89 online gaming services are available to those aged 21 and above only. Protecting minors from gaming is one of our highest priorities.

We ask parents and guardians to monitor your children's online activity and keep account credentials out of their reach. Contact our 24/7 support team for any concerns related to the protection of minors.

4 Deposits, Withdrawals and Payment Policy

Deposits

The following payment methods can be used to deposit funds into z89: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount across all payment methods is ৳500.

• Deposits are generally credited to the account instantly.
• Payments must be made in the same name under which the account is registered — payments from third parties are not accepted.
• If a deposit is not successfully credited, please contact our support team with the transaction reference number.

Withdrawals

Withdrawals are available to successfully verified accounts. The minimum withdrawal amount across all payment methods is ৳800.

• Withdrawal requests will only be processed to the same payment method used to make the deposit.
• For accounts with an active bonus balance, the applicable wagering requirements must be met before a withdrawal can be made.
• z89 reserves the right to suspend any suspicious transaction in order to prevent money laundering.
• z89 will not be held responsible for failed transactions caused by incorrect payment details.

5 Bonuses and Promotional Offers

z89 provides various bonuses and promotional offers for Members. The following general terms and conditions apply to all bonuses:

Welcome Bonus

New Members are eligible for a 120% bonus on their first deposit up to a maximum of ৳15,000. A minimum deposit of ৳500 is required to receive this bonus.

General Bonus Terms

• Each bonus has a specific validity period — expired bonuses are automatically cancelled.
• Some games may contribute differently or not at all toward meeting wagering requirements — please check the detailed terms for each bonus separately.
• Claiming multiple bonuses at the same time is not possible unless specifically stated.
• If bonus abuse is suspected, z89 reserves the right to cancel the bonus and investigate the account.
• z89 reserves the right to modify or cancel any promotion without prior notice.

VIP Program

z89's VIP program has four tiers: Bronze (weekly cashback up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%) and Platinum (up to 0.8%). Members can advance to higher tiers through regular gaming activity. VIP cashback is awarded each week in accordance with the applicable terms and conditions.

6 Gaming Rules and Fair Play

z89 is committed to ensuring a fair and transparent gaming environment. All games on our platform are operated using certified fair play technology.

General Gaming Rules

• Once a bet has been confirmed, it cannot be cancelled.
• Results displayed incorrectly due to a technical error will be considered void and the relevant bets will be refunded.
• z89 is not responsible for any loss in a game caused by an internet disconnection.
• Specific rules from gaming providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) are available within each game.

Sports Betting Rules

• Bets will be settled after the result of the event has been verified.
• Bets on postponed or cancelled events will be settled according to the specific rules applicable to that event.
• Betting on cricket (BPL, IPL, T20 World Cup, ICC tournaments, Bangladesh Tigers matches), football (FIFA, etc.) and other sports events is conducted in accordance with the applicable rules.
• Placing bets using insider knowledge of results through match fixing or any other dishonest means is strictly prohibited.

7 Prohibited Activities

The following activities are strictly prohibited on the z89 platform and may result in permanent account closure and forfeiture of all balances:

• Operating multiple accounts by the same person.
• Using another person's account to engage in gaming.
• Bonus abuse — placing low-risk or opposing bets with the sole purpose of meeting bonus wagering requirements.
• Using software, bots or automated methods to play games.
• Money laundering or passing illegal funds through the platform.
• Hacking or attempting any form of cyberattack on z89 systems.
• Exploiting technical glitches or bugs on the platform.
• Colluding with other Members to gain an unfair advantage.

8 Account Suspension and Closure

Account Closure by z89

z89 reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Registration with false or misleading information.
• Suspicious financial transactions or indications of money laundering.
• Failure to cooperate with the verification process.
• For legal or regulatory reasons or upon government directive.

Account Closure by the Member

You may request the closure of your account at any time through our support team. Any real money balance may be withdrawn before the account is closed (subject to applicable conditions). Contact us to reactivate a closed account.

9 Privacy and Personal Data Protection

z89 takes the security of your personal information very seriously. We use SSL encryption technology to keep all your information and financial transactions secure.

• Your personal information is used solely for the purposes of operating the service, verification and fulfilling legal obligations.
• Information is not shared with third parties — except in the case of payment processors or legal obligations.
• You have the right to request correction or deletion of your data.

For more details, please read our Privacy Policy.

10 Responsible Gaming

z89 believes that gaming is a form of entertainment — not a source of income. We encourage all Members to play responsibly.

Responsible Gaming Guidelines

• Only wager an amount that, if lost, will not affect your daily life.
• Never treat gaming as a way to repay debt or solve financial problems.
• Set limits on your time and spending and stick to them.
• If you feel that gaming is getting out of your control, contact us immediately.

Visit our Responsible Gaming page to learn more.

11 Limitation of Liability & Disclaimer

z89 always strives to operate a safe and reliable platform, however our responsibility is limited in the following matters:

• Any loss caused by internet disconnection, power outage, or issues with the user's device.
• Technical errors in software from third-party game providers — in such cases the relevant bets will be voided.
• Loss caused by the user's own negligence or incorrect information.
• Service disruption due to unforeseen technical or infrastructure failures.

z89 services are provided on an "as is" basis. We are committed to ensuring the highest standard of service, however we cannot guarantee uninterrupted service.

12 Changes & Updates to Terms

z89 reserves the right to modify these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

• Updated terms will take effect from the date of publication.
• Continuing to use the platform after changes have been made will be considered acceptance of the new terms.
• If you do not agree to the updated terms, you may request to close your account.

The latest terms are always available on this page (z89.cam/terms-conditions). Please check regularly.

13 Contact & Support

If you have any questions or complaints about these terms and conditions, please contact our support team:

• Live Chat: 24 hours, 7 days — support available in Bengali.
• Email: [email protected]

We take all complaints seriously and are committed to providing a resolution as quickly as possible.